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Responsible Gambling at Mr O Casino

At Mr O Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policy, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Mr O Casino operates under a strict responsible gambling framework in compliance with Australian consumer protection standards and international best practices. We take our duty of care seriously and actively work to prevent problem gambling, protect vulnerable individuals, and promote healthy gaming habits across our platform.

Our responsible gambling measures are regularly reviewed and updated. This policy was last updated in June 2026.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, depression, or other problems
  • Chase losses by continuing to gamble after losing money
  • Lie to family or friends about how much you gamble
  • Neglect work, study, family, or personal responsibilities due to gambling
  • Borrow money or sell possessions to fund gambling
  • Feel irritable or restless when trying to reduce or stop gambling

If any of these signs apply to you or someone you know, we strongly encourage you to use the tools and resources available on this page.

Responsible Gambling Tools

Mr O Casino provides a range of tools to help you manage your gambling activity. You can access all of these tools directly from your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Loss limits allow you to cap the amount you can lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out.

Reality Checks

Enable reality check notifications to receive regular reminders of how long you have been playing and how much you have wagered during your session.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 1 week, or 1 month. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Mr O Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us.

To activate self-exclusion, please contact our responsible gambling team at [email protected] or use the self-exclusion option in your account settings.

National Self-Exclusion — BetStop

Australia operates a national self-exclusion register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to self-exclude from all licensed Australian online wagering services simultaneously.

To register with BetStop, visit www.betstop.gov.au or call 1800 238 786 (free call, available 24/7).

Protecting Minors

Mr O Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time.

If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. The following tools can help:

If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].

Support Organisations in Australia

If you or someone you know is struggling with gambling, free and confidential support is available 24 hours a day, 7 days a week through the following Australian services:

Gambling Help Online

Gambling Help Online provides free counselling, information, and support for people affected by gambling problems, including family members and friends.

Lifeline Australia

Lifeline provides crisis support and suicide prevention services for Australians in distress.

Beyond Blue

Beyond Blue offers mental health support, including help for anxiety and depression that may be linked to problem gambling.

MensLine Australia

MensLine provides telephone and online counselling for men dealing with emotional health and relationship issues, including gambling-related stress.

Gamblers Anonymous Australia

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope to help each other recover from a gambling problem.

Our Responsible Gambling Principles

Mr O Casino adheres to the following core principles in delivering responsible gambling services:

  • Prevention: We proactively identify and support at-risk players before problems escalate.
  • Transparency: We provide clear and honest information about odds, house edge, and the nature of gambling.
  • Player Empowerment: We give players the tools they need to make informed decisions about their gambling.
  • Staff Training: Our customer support team is trained to identify signs of problem gambling and respond with empathy and appropriate referrals.
  • No Targeting of Vulnerable Players: We do not send promotional materials to players who have self-excluded or set responsible gambling limits.

Tips for Gambling Responsibly

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not as a source of income
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling
  • Never chase your losses

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, need help activating limits or self-exclusion, or simply want to talk to someone about your gambling, our dedicated responsible gambling team is here

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